Customer Service Representative at Gulf Agency Company (Dubai) L.L.C. – Dubai jobs
Job Description
A reputable private sector employer in Dubai, UAE is seeking a Customer Service Representative to join their team. The ideal candidate should have at least 1-5 years of experience in a similar role. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to customers.
Responsibilities:
- Responding to customer inquiries via phone, email, and social media platforms in a timely and professional manner
- Resolving customer complaints and issues effectively and efficiently
- Providing accurate and detailed information to customers about company products, services, and policies
- Processing customer orders, refunds, and exchanges
- Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty
- Identifying and escalating priority issues to the appropriate department or supervisor
- Keeping accurate records of customer interactions and transactions
- Collaborating with cross-functional teams to improve customer service processes and procedures
- Maintaining a high level of product knowledge to provide expert assistance to customers
- Adhering to all company policies and procedures
Preferred Candidate:
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in stressful situations
- Exceptional attention to detail and accuracy
- Ability to multitask and prioritize responsibilities effectively
- Strong interpersonal skills and ability to work well in a team environment
- Proficient in Microsoft Office Suite and CRM software
- Ability to adapt to new technologies and processes quickly
- Previous experience in a customer service role is preferred
- Knowledge of Logistics industry and company products/services is a plus
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Shipping
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Years of Experience
- Min: 1 Max: 5
- Degree
- Bachelor’s degree / higher diploma